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Magix Audio Cleaner & WMP11 "Connect a burner and restart the player"

Posted by webmaster on 2007-08-24 15:30:08 in Misc Software

A client of my Workshop has been having problems with Windows Media Player 11 stating "Connect a burner and restart the player" when trying to use the Burn feature.

Google brought up many results listing problems with the following:

  • Conflict with Sonic Encoders or Roxio Drag-to-Disk feature
    Roxio's bug can be solved by opening My Computer, right clicking on your DVD/CD drive and unchecking the Drag-to-Disk feature.
  • The IMAPI CD-Burning COM Service not running
    Open Start -> Run and enter services.msc. Find "IMAPI CD-Burning COM Service" and check the status. Right click for options.
  • Errors in the Windows Registry
    ...with the UpperFilters / LowerFilters values. See Microsoft Support KB314060(external link) page for a solution.
  • DV/CD drive improperly installed.
    Hold the Windows key and press the "Pause / Break" key. Go to Hardware -> Device Manager. Expand the 'DVD/CD-ROM Drives' section, right click on the drive and select 'Uninstall'. Once completed go to Action -> Scan for hardware changes to trigger a reinstall.

None of these fixes worked and I was reluctant to follow usual posts which ran along the lines of "WMP is useless, remove it" or "Wipe your pc", but a system restore to 6 weeks prior temporarily fixed the problem.

I set about reinstalling software to find the problem, which happened again after installing Magix Audio Cleaning Lab. A quick call to their support line and I got this email explanation:

Dear Sir,

Thank you for your call. Please download a little ZIP archive with two Windows registry key fixes from the following URL: http://download.magix.net/windows_2000_xp_registry_fix_uk.zip(external link)

Extract them and apply the activation key fix by double-clicking it. Admin rights and a system restart are required. This will resolve the issue.

Explanation: The fix above rolls back two Windows registry settings that were changed during the installation. One of them is just the autostart function, the other one is the "allocatecdroms" setting, which was supposed to enable burning for restricted users, which is otherwise problematic under Windows.

Unfortunately, the latter also had side effects, e.g. blocking burning functionality in some external applications, including Windows Media Player.

Hope this helps,
MAGIX Development Support

After applying the two registry patches and rebooting the error was fixed. Well done Magix for a working patch.

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